KPI Development
Key Performance Indicators or KPIs allow businesses to monitor and measure their success… but KPIs don’t always have to be about money. For example measuring productivity, customer retention, complaints, campaign response or injuries are just a few ways you can improve the performance, culture and customer experience of your organisation.
It’s about understanding the key drivers within your business and sharing these with your team so that everyone understands and is accountable for the results.
Achieving and celebrating those targets builds a happier and more profitable work environment.
We’ll teach you how to set and measure KPIs and improvement targets. Once you’re confident measuring each KPI we’ll provide monthly coaching to help you implement the business processes and behavioural changes required to ensure improvement.
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